FAQ

1. What is Rakhi.com.au?

Rakhi.com.au is an online store providing a service for send Rakhi, Sweet, Chocolates, Dry fruits and other gifts items to Australia, Canada, India, New Zealand, UK and USA.

2. How do I write address for Australia?

address-for-australia.jpg

* We are advised all customer to check and verifay Australian, UK, USA, CANADA, New Zealand address on Google Map

3. Timeline for delivery to Australia?

Standard post will take 3 to 7 business days in Major cities area, maximum delivery time to destinations Australia wide 12 business days. Express post will take 2 to 3 business days in major cities area. Depending on circumstances time duration may vary in unavoidable obstacles. We will provide a tracking number to fro your parcel. We use www.Auspost.com.au, www.Fasway.com.au, www.sendle.com and other reputable postal services.

4. Are all products available to ship to all countries?

Yes, some categories items orders we passed to our local vendor. We have vendors around the world they have their own shipping policies.

5. What is the method of payment and order?

www.Rakhi.com.au is an online service. We only accept orders through our website. We accept all international Credit/Debit Cards including Visa, Mastercard and American Express. We also accept PayPal.

6. How do I know that my orders has been sent?

We will send you an e-mail informing you that your order has been shipped along with the shipping details. You will also receive a tracking number. If you find have any concern or problem with your delivery please let us know as soon as possible and we will open a case file and investigate the delivery issue.

7. Where are you located?

www.Rakhi.com.au operates and handles all queries and customer service issues from 40 Nobility Road Craigieburn, Victoria - 3064 Victoria, Australia. We also have shipping branches in India, New Zealand, the UK and the USA.

8. Am I secure to use this website?

www.rakhi.com.au is registered as a business as Kavya Enterprise in Australia. Our business registration number is (ABN-76364350775). Our website is PayPal verified. www.rahki.com.au has been issued a GeoTrust QuickSSL Certificate to enable server security.

9. Are there any hidden costs such as delivery, tax etc.?

All prices include all tax and delivery charges. Extra charges are only for Express Delivery services and these are mentioned when you reach the checkout option. Note: we only take payment in Australian Dollars, you may get currency conversion charges from your bank/card provider.

10. Do I need to create an account for process order?

Yes, you have to create an account to process your order. You can’t submit an order without an account. Customer accounts can be created for free. No charges will be applied for creating an account on www.Rakhi.com.au.

11. How do I know that my order has been processed?

When you place your order successfully, you will get a confirmation email about the placed order. When your order has been shipped, you will get one more email including shipping/tracking details.

12. Do you deliver gifts on the weekend?

No weekend delivery is available (Saturday, Sunday and public Holiday). But do we take orders 24 hours a day, 7 days a week. All weekend orders we are shipped on the next business day.

13. Can I phone or fax my order?

No, No orders are accepted via fax, Only online orders we take to secure your payment through cards.

14. Are the items shipped as per the display on webpage?

Flowers/Flower hampers and Cream Cakes images shown are indicative. These are sourced from the best locations as per place of delivery and are hand delivered. Other Gifts shall be as per their descriptions mentioned with the image.

15. What is the mode of delivery?

Flowers/Flower hampers and Cream Cakes are hand delivered. Other gifts are sent through local courier/post services.

16. Can I send some message with my gift?

Yes, you can send a message with your gift. Just type your message in the message box next to products and at the checkout time. Your message will be delivered along with the gift

17. Can I have the gift delivered on a particular date?

Yes. Flowers/Flower hampers and Cream Cakes can be delivered on a particular date. You simply need to select the desired delivery date while placing an order online. Other gifts sent through courier will be delivered as per their mentioned transit time, If orders is received much in advance for courier gifts then we do ship them accordingly so they are delivered near or on the same particular day.

18. How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Rakhi.com.au. Click on the My Account link in the top right of any page on our site. This will take you to your My Account page, where you can able see orders status of all orders that have / have not yet been delivered. To view the status of a specific order, click on the Order Number.

19. My order is shown to be in 'Pick, Pack, Dispatch, Cancelled, Dispute' state. What does that mean?

Your order passes through following states before it finally enters the 'Shipped 'state:

a) Awaiting for fulfillment : This is the default status for your order and it comes as soon as order is placed. Just we have to verify payment and make packet ready for shipping. after your order/payment has been approved by our payment gateway. We will ready with the product and the order will be executed as per your specifications and waiting for post man come to pickup.

c) Shipped: Your order has been successfully shipped from our end.

d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

E) Manual Verification : When we received complain from customer and need manual Investigation.

20. Do you deliver to locations outside India?

Yes, we have different categories for different countries. Make sure you read the products description before you send your gifts

21. Why is there difference in amount in my invoice sent from Rakhi.com.au and that in my credit card statement?

We charge in AUD. there might be a slight variation in the US dollar-value/INR shown at the website and that charged to your credit card due to fluctuations in conversion rates.

22. What is Wishlist?

Your Wishlist is a list of a products that you would like to order but that are either sold out or not available on the website. You will be informed by email when a product on your Wishlist is available on the portal.

23. My transaction could not be completed but my account has been debited.

In case of an unsuccessful transaction where your account has been debited but there is no order confirmation from Rakhi.com.au then please contact us on email: info@rakhi.com.au

24. The order has not been delivered on time.

Flowers/Flower hampers and Cream Cakes can be delivered within 24 hours as per the cities list mentioned. Other Gifts sent through courier and post are delivered as per the transit time mentioned.

25. Unable to track order/Status not updated.

In such a situation you may contact us at info@rakhi.com.au with your order number. We will immediately update you regarding your order details.

26. Refund not received/Charged for cancelled order.

Call us at +61 424 606 935 or send a mail to info@rakhi.com.au.

27. Product received damaged/defective/different than the one ordered.

Please write to us at info@rakhi.com.au with your order details and we shall resolve the issue at earliest possible opportunity. Alternatively, send a massage from your Account.

28. Can I use multiple shipping address different to my billing address?

Yes, you can our software is very flexible and user friendly, customers are able to check out all products together and ship to multiple addresses.

29. How do I contact you to make complaint regarding my order?

If you find any problems, you can submit a contact form from the website or email us on info@rakhi.com.au or call us on +61 424 606 935.

30. Why is my card not working?

Some bank’s cards have international transaction restrictions. Some of them have insufficient funds, some cards do not support international purchase. You can call your bank to remove international transaction restrictions.

31. What do I have to do if my credit card is not working?

You can call your bank to remove international transaction restriction, make payment via PayPal or send us an email for alternate options.

32. Timeline for delivery to india?

Standard post will take 3 to 8 business days in Major cities area, maximum delivery time for India wide 15 business days. Depending on circumstances time duration may vary in unavoidable obstacles. We provide tracking number to track delivery status.

33. Timeline for delivery to New Zealnad?

Standard post will take 3 to 8 business days to major cities areas, maximum delivery time for New Zealand wide is 11 business days. Depending on circumstances, times may vary due to unforeseen obstacles. We provide the tracking number so you can track your delivery.

34. Timeline for delivery to Canada?

Standard post will take 3 to 8 business days to major cities areas, maximum delivery time for Canada wide is 11 business days. Depending on circumstances, times may vary due to unforeseen obstacles. We provide the tracking number so you can track your delivery.

35. Timeline for delivery to USA?

Standard post will take 3 to 8 business days to major cities areas, maximum delivery time for USA wide is 11 business days. Depending on circumstances, times may vary due to unforeseen obstacles. We provide the tracking number so you can track your delivery.

36. What is business days?

Business day is working days (Monady to Friday) except weekend (Saturday and Sunday) and public holidays.