Some changes to our gifts delivery process due to the increasing impact of Coronavirus (Australia Post Memo)

Dear Customers, 

The health and safety of our people and customers in the communities in which we operate is our priority.

We have now implemented additional measures with our delivery drivers and posties when delivering parcels.

To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.

If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.

We will not be asking for a signature on delivery in these cases and our driver will sign on their behalf and take a photograph of delivery.

As we work through the implications of this virus, we wanted you to consider proactively waiving the signature on delivery requirement to make life easier on our drivers and posties.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

Kind regards,


Note: This memo from our delivery partner Australia Post.

14th Mar 2020

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